Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Stokesley | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Stokesley collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Stokesley is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Stokesley and across the UK. We act as the data controller for all personal information you provide to us.

2. What Data We Collect

To provide safe and effective pharmacy and weight loss services, we collect the following types of information:

• Personal details: Full name, date of birth, address, email address, and phone number
• Health and medical information: Medical history, current medications, weight, BMI, and clinical consultation responses
• Payment information: Billing details processed securely through our payment provider
• Order information: Prescription records and delivery details
• Website usage data: IP address, browser type, and pages visited via cookies and analytics tools

3. How We Use Your Data

We use your personal and health data for the following lawful purposes:

• To assess your suitability for weight loss treatments and issue prescriptions where appropriate
• To process and fulfil your orders, with delivery typically completed within 1 working day of pharmacist approval
• To communicate with you about your orders, consultations, and account
• To maintain accurate pharmacy records as required by law and GPhC standards
• To improve our website and services through anonymised analytics
• To comply with our legal and regulatory obligations

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and the provision of healthcare (special category data processed under Article 9(2)(h) UK GDPR).

4. Cookies

Our website uses cookies to ensure it functions correctly and to improve your experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to operate, including secure login and checkout functions
• Analytics cookies: Help us understand how visitors use our site so we can improve it
• Preference cookies: Remember your settings and choices

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:

• Healthcare professionals: Prescribing clinicians and pharmacists involved in your care
• Delivery partners: To fulfil and track your orders
• Payment processors: To securely handle your transactions
• IT and platform providers: Who support our website and systems under strict data processing agreements
• Regulatory bodies: Such as the GPhC or NHS, where we are legally required to do so

All third parties we work with are required to handle your data securely and in line with UK GDPR requirements.

6. Data Retention

We retain clinical and pharmacy records for a minimum of 8 years in line with NHS and GPhC guidance, or longer where required by law. Non-clinical data is retained only for as long as necessary for the purpose it was collected.

7. Your Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access, correct, or request deletion of your information, the right to restrict or object to certain processing, and the right to data portability. You also have the right to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details below. If you are unhappy with how we have handled your data, you have the right to raise a concern with the relevant supervisory authority.

8. Contact Us

If you have any questions about this privacy policy or wish to exercise your data rights, please get in touch. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Stokesley
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009